Service SLAs
SLA targets
by service
A practical overview of targets by product. For the full legal agreement, see the official SLA document.
Targets
SLA summary
Targets vary by architecture and market. Engineering confirms commitments during quoting.
| Service | Uptime | Response | Latency / loss | Credits |
|---|---|---|---|---|
| Dedicated Internet (DIA) | 99.99% | 1-hour response | Targeted, by route / class | Per SLA |
| Ethernet / EVPN | 99.99% | 1-hour response | Targeted, by metro | Per SLA |
| Wavelength (10/100/400G) | 99.99% | 1-hour response | Deterministic transport | Per SLA |
| Dark Fiber | 99.9% | 2-hour response | N/A | Per SLA |
| Interconnect | 99.99% | 1-hour response | By facility | Per SLA |
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